PERSONAL IDENTIFICATION NUMBER (P.I.N.)
This is your "remote banking signature." You are responsible for maintaining its confidentiality. The P.I.N. should be memorized and not written in order to prevent unauthorized use, and so you may report its loss or theft accurately.
AUTHORIZED USE
Only you are qualified to direct the deposit or withdrawal of funds to or from your account(s) whether with the use of the "CU24®" card and/or your P.I.N. at merchant or bank locations or remote facilities or otherwise. Positive identification may be requested by the merchant or bank prior to any transaction.
CONSUMER LIABILITY FOR UNAUTHORIZED ELECTRONIC FUNDS TRANSFERS MADE IN CONNECTION WITH CU24 ATM CARD AND AUDIO RESPONSE SYSTEM
THIS SECTION APPLIES TO UNAUTHORIZED ELECTRONIC FUNDS TRANSFERS MADE IN CONNECTION WITH A CU24 ATM CARD OR AN AUDIO RESPONSE SYSTEM.
Tell us AT ONCE if you believe your card or P.I.N. has been LOST or STOLEN. Telephoning is the best way of keeping your possible losses down. If you tell us within two business days, you can lose no more than $50.00 if someone uses your card or P.I.N. without your permission.
If you DO NOT tell us within two business days after you learn of the loss or theft of your card or P.I.N., and we can prove that we could have stopped someone from using your card or P.I.N. without your permission if you had told us, you could lose as much as $500.00.
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CONSUMER LIABILITY FOR UNAUTHORIZED ELECTRONIC FUNDS TRANSFERS MADE IN CONNECTION WITH CU24 VISA CHECK CARD
THIS SECTION APPLIES TO UNAUTHORIZED ELECTRONIC FUNDS TRANSFERS MADE IN CONNECTION WITH A CU24 VISA CHECK CARD.
Tell us AT ONCE if you believe your card has been LOST or STOLEN. You will not lose any money in your account if:
(1) your card has been lost or stolen;
(2) you tell us within 48 hours after you learn of the loss or theft; and
(3) the loss or theft was not caused by your gross negligence or fraud.
You could lose no more than $50.00 for other unauthorized transfers if the transfer:
(1) was NOT caused by your gross negligence or fraud; and
(2) was NOT made at an electronic terminal (i.e. was made at a financial institution or store.)
For unauthorized transfers made at an electronic terminal (i.e. ATM) you could lose up to $500.00
If your statement shows transfers you did not make or authorize, tell us at once. If you DO NOT tell us within 60 days after the statement was mailed to you, you may not get back any money you lost if we can prove that we could have stopped someone from taking the money if you had told us in time.
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NOTIFICATION PROCEDURE
If you believe that your card or P.I.N. has been LOST or STOLEN, or that someone has transferred or may transfer money from your account without permission, call us at (207) 582-2676 or 800-464-2425, Monday through Friday from 8:00am to 5:00pm, or write us at the address below.
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BUSINESS DAYS
Our business days are Monday-Friday, excluding state and federal holidays. Lobby and Drive-Up hours are 8:00 a.m.- 5:00 p.m.
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TYPES OF TRANSACTIONS AVAILABLE
You may use your CU24® card to withdraw from or make deposits to your share or share draft accounts, and perform such other financial transactions as we may from time to time permit during the business hours of any remote financial facility. You may also pay for purchases at places that have agreed to accept your card (called Point-of-Sale purchases). You may use your P.I.N. to make withdrawals from your share, vacation, and all-purpose accounts, to transfer between your share and share draft accounts, to make a payment on a loan with us, and to inquire about your account balance, last share withdrawal, interest, dividends, last draft deposit, last share deposit, last transaction, loan inquiry, draft number inquiry, and certificate inquiry. You may also request a loan payoff status and make other types of electronic funds transfers, such as direct deposit, payroll deduction and automatic payments. If a withdrawal is requested, a check in the amount of the withdrawal will be mailed to the same address that we mail your statements.
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LIMITATION ON FREQUENCY AND AMOUNT OF TRANSACTIONS
For your protection, we have limited the amount of each withdrawal from an account to two hundred dollars per day at a remote banking facility. You may buy up to two hundred dollars worth of goods or services each day in our
Point-of-Sale transfer service.
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DELAYS IN POSTING TRANSACTIONS
Due to the nature of the "ATM" system, there will be delays between the time of any activity on your account(s) and the time it is reflected in our records of your account(s).
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CHARGE FOR ORIGINATING SHARES, SHARE DRAFTS AND REMOTE BANKING TRANSACTIONS
A transaction resulting in a withdrawal from your share or share draft account using the CU24 card or your PIN is considered the same as any other share or share draft in regard to our service charge formulas. The type of account determines if and when a charge will be assessed. Current charges are set forth on the rate and fee schedule you receive with this Agreement.
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CONDITIONS UNDER WHICH WE WILL DISCLOSE INFORMATION TO A THIRD PARTY
You agree that we may, and you hereby authorize us to, disclose information to third parties about your account(s) or the transfers you make:
(1) where it is necessary for completing transfers;
(2) in order to verify the existence and condition of your accounts for a third party, such as a credit bureau or merchant;
(3) in order to comply with government agency or court orders as permitted by law; or
(4) if you give us your written permission.
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DOCUMENTATION OF TRANSFER AND TRANSACTION
You will receive a copy of the deposit/withdrawal slip at the time a transaction using your CU24® card is originated. You will also receive on a monthly basis a statement of your account activity. You will not receive any slip or confirmation of other transactions other than the monthly statement.
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ERROR RESOLUTION
Telephone or write us at the number and address shown at the beginning of this Agreement as soon as possible if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than sixty (60) days after we send you the FIRST statement on which the problem or error appeared. Provide the following information:
(1) Your name and account number;
(2) A description of the error or the transfer you are unsure about, and a clear explanation of why you believe it is an error, or why you need more information; (3) The dollar amount of the suspected error.
If you tell us orally, we may require that you send your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will recredit your account within ten (10) business days for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation.
If we ask you to put your complaint or question in writing and do not receive it within ten (10) business days, we may not recredit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
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OVERDRAFTS
If any withdrawal(s) creates a negative balance in your account, you shall repay to us the amount of such overdraft, including customary and usual overdraft charges in the same manner as any other overdraft on such an account.
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CANCELLATION
Your card and P.I.N. remain our property. Immediate surrender of either may be required by us at any time. We may cancel the card, P.I.N. and/or all electronic funds transfer privileges at any time without notice or cause. Any cancellation or termination shall not affect any of your existing liability to us.
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LIABILITY
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
(1) If, through no fault of ours, you do not have enough money in your account to make the transfer;
(2) It the transfer would go over the credit limit on your overdraft line;
(3) If the automated teller machine where you are making the transfer does not have enough cash;
(4) If the terminal or system was not working properly and you knew about the breakdown when you started the transfer;
(5) If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken;
(6) If we have reason to believe that transactions involving your account may be unauthorized, fraudulent, illegal or otherwise improper.
We expressly disclaim all warranties that the components, including, but not limited to, cards and terminals, shall function properly or be available for use.
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AGREEMENT MODIFICATION
This part of the Agreement may be amended by us without prior notice to you when such a change is immediately necessary to maintain or restore the security of the system or a member's account; however, we will notify you in writing thirty (30) days prior to the effective date of any other change in any term or condition of the Agreement or your account, if such change would result in greater cost liability for you or decreased access to your account.
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JOINT ACCOUNTS
All parties to a joint account each agree to be jointly and severally bound hereunder. All cards shall be returned to us prior to the addition or deletion of a name from any account subject to this Agreement. The P.I.N may provide access to accounts owned by the primary member. Joint owners may have access to the primary member's accounts at the credit union, including accounts owned singly by the primary member or jointly by the primary member and other persons.
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